Terms of Services Ilios 3D Shop
Please read these conditions of use carefully before proceeding with your order. Your use of this web site confirms your unconditional acceptance of the following terms of service. If you do not accept these terms of service, do not proceed with your purchase.
Returning Purchased Items
rdGizmo For You LTD accepts returns for any unaffected product and/or any other product within 7 calendar days from the date of receipt of merchandise. After such time, all sales are considered final. "Unaffected" means a device has never been used, programmed, or otherwise changed. rdGizmo For You LTD cannot accept returns on purchased items that have had alterations, damage, or been otherwise programmed, changed, or affected.
To receive an RMA confirmation, you must first speak with Support, unless you meet the Returning Purchased Items policy. Then, once you have spoken with Support or met the Returning Purchased Items policy, please include your name, order number, and the reason for the return in an e-mail request to our Sales department. Then follow our instructions for shipping the return back to rdGizmo For You LTD offices.
Shipping and handling charges are not refundable. We are not responsible for any shipping charges of merchandise being returned to us.
- All returned merchandise must be in its original mint and clean condition. Returns on damaged, scratched, programmed, burnt, or otherwise ''played with'' merchandise will not be accepted.
- All returns must include all the factory accessories which come with the item. This includes any USB or Power cables, refillable cartridges or other items which were included in the shipped package.
- With your return, enclose this original receipt or a copy of it. Also include a brief letter of explanation of why the merchandise is being returned and state your request for either a refund or an exchange. Include the authorization number on this letter, and on the outside of the shipping box.
rdGizmo For You LTD always tries to provide accurate descriptions and high quality merchandise. If you have any problems with your order, please let us know as soon as possible! We will do everything in our power to make it right. Any reports of problems with an order shipped more than 30 days ago cannot be serviced. All merchandise returns for a refund or credit must be within 7 days in new, resalable condition.
Ilios 3D Limited Warranty
This Limited Warranty applies to Ilios hardware devices (Ilios HD Kit 3D Printer, Ilios Ray 3D Printer) (the “Products”) and applies to the Ilios Mechanical Parts (the “Mechanical Parts”) sold after January 1, 2014.
(A) Warranty rdGizmo For You LTD represents and warrants to the first End-User of original Products that the Products shall materially conform to rdGizmo For You LTD published specifications in effect as of the date of delivery, subject to the terms and conditions below.
(B) For a warranty claim to be valid (i) notification must be made before the end of the Warranty Period, as defined below; (ii) conform to any additional stipulations of the Warranty Period, as defined below; (iii) must be substantiated with original proof of purchase, including the serial number of the Product(s).
(c) Claim Handling (i) the remedy shall be repair or replacement of the non-conforming hardware Product or part(s) of hardware Product in a commercially reasonable time by rdGizmo For You LTD or its authorized representative as solely determined by rdGizmo For You LTD or its authorized representative; (ii) rdGizmo For You LTD shall bear the cost of repair and/or replacement and the shipping costs incurred therein provided, however, that the return is authorized via an RMA number and return instructions are followed; (iii) replacement parts or Products will either be new or refurbished and will be furnished on an exchange basis. If defective Parts are not returned, rdGizmo For You LTD shall bill for parts. All replaced parts or Products become the property of rdGizmo For You LTD. Consumable parts not covered are: Ilios Resins, Refillable Cartridges, and Pigments. (“Consumables”, defined as disposable items, parts or components of the Product which are inherently subject to deterioration and wear out during the normal operation of the Product.)
(d) Warranty Period Six (6) months after the date of the first delivery of Product to first End-User except that Laser or Projection assemblies shall only be replaced by rdGizmo For You LTD without cost to End-User during the first ninety (90) day period after the date of the first delivery of Product (“Warranty Period”).
(e) Exclusions The limited warranty obligations do not cover physical damage sustained from improper handling during shipping as well as normal wear and tear in use of Product. The limited warranty shall be voided if alleged Product failure was caused in whole or part by (i) unauthorized modifications, alterations or repair; (ii) parts or Consumables were installed and used that were not certified or approved by rdGizmo For You LTD or its designated representative, including without limitation the use of resins or pigments not from rdGizmo For You LTD; (iii) unusual physical or electrical stress; (iv) abuse, misuse, accident, neglect; (v) exposure to moisture, flooding, fire, electrical problems associated with incoming power or other acts not the fault of rdGizmo For You LTD; (vi) not adhering to rdGizmo For You LTD recommended maintenance procedures or failure to comply with Product instructions and/or documentation. No coverage under the Limited Warranty will exist if rdGizmo For You LTD was not notified of the alleged defect or malfunction prior to the expiration of the Warranty Period. rdGizmo For You LTD shall make the final determination as to the existence and cause of any alleged defect.
Accuracy of Information
We attempt to ensure that information on this Web Site is complete, accurate and current. Despite our efforts, the information on this Web Site may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or currentness of any information on this Web Site. If you are unsure about something or need further assistance or information then please don't hesitate to contact our Sales or Support departments.
Revisions to these terms of service
These terms of service may be revised at any time and from time to time by updating this posting. You should visit this page from time to time to review the then current terms of service because they are binding on you. Certain provisions of these terms of service may be superseded by legal notices or terms located on particular pages of this Web Site.